Privacy Policy
Privacy Policy
Last Updated: June 2026
At City Service, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how City Service (“we,” “our,” or “us”) collects, uses, stores, and protects information when you use our mobile application, website, and related services.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Full Name
- Mobile Number
- Email Address
- Delivery Address
- Billing Information
- Account Login Credentials
Order Information
- Products and services ordered
- Order history
- Payment details (processed through secure payment providers)
Location Information
To facilitate accurate and timely deliveries, we may collect your device’s location data when you use the City Service app.
Device Information
- Device type
- Operating system
- IP address
- App usage information
- Browser information
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Connect you with local vendors and service providers
- Provide customer support
- Send order updates and notifications
- Improve our services and user experience
- Prevent fraud and unauthorized activities
- Comply with legal and regulatory requirements
- Communicate promotional offers and updates (where permitted)
3. Sharing of Information
We may share your information with:
Vendors and Delivery Partners
To fulfill your orders and provide delivery services.
Service Providers
Third-party providers that assist with payment processing, analytics, customer support, and technical operations.
Legal Authorities
Where required by law, regulation, legal process, or government request.
We do not sell your personal information to third parties.
4. Payment Information
Payments made through City Service may be processed by trusted third-party payment gateways. We do not store complete credit card, debit card, or banking information on our servers.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services
- Maintain business records
- Resolve disputes
- Comply with legal obligations
When information is no longer required, it will be securely deleted or anonymized.
7. Your Rights
Subject to applicable laws, you may have the right to:
- Access your personal information
- Update or correct inaccurate information
- Request deletion of your information
- Withdraw consent where applicable
- Opt out of marketing communications
To exercise these rights, please contact us using the details below.
8. Cookies and Similar Technologies
Our website and application may use cookies and similar technologies to improve functionality, analyze usage patterns, and enhance user experience.
You may control cookie preferences through your browser settings.
9. Third-Party Services
The City Service platform may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of such third parties and encourage users to review their privacy policies.
10. Children’s Privacy
City Service is not intended for children under the age of 18. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Your continued use of City Service after any changes constitutes acceptance of the revised Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
City Service
Email: contact@city-service.in
Phone: +91 83741 47264
We will make reasonable efforts to respond to your inquiry promptly.