Shipping & Delivery Policy

Last Updated: June 2026

Thank you for choosing City Service. This Shipping & Delivery Policy explains how orders placed through the City Service platform are processed and delivered.

1. About Our Delivery Service

City Service is a hyperlocal delivery platform that connects customers with local vendors, retailers, restaurants, pharmacies, and service providers in their area.

Our goal is to ensure fast, reliable, and convenient delivery of products directly to your doorstep.

2. Service Areas

City Service currently operates in selected locations and continuously expands its service coverage.

Product availability, delivery options, and delivery times may vary depending on:

  • Your location
  • Vendor availability
  • Delivery partner availability
  • Local regulations and restrictions

Customers can verify service availability through the City Service app or website.

3. Delivery Time

We strive to deliver most orders within 60 minutes of order confirmation.

However, delivery times are estimates only and may vary due to:

  • Traffic conditions
  • Weather conditions
  • Vendor preparation time
  • High order volumes
  • Public holidays
  • Unforeseen operational issues

City Service does not guarantee delivery within a specific timeframe.

4. Order Processing

Once an order is placed:

  1. The order is sent to the selected vendor.
  2. The vendor confirms product availability.
  3. The order is prepared and packed.
  4. A delivery partner is assigned.
  5. The order is dispatched and delivered to the customer.

Customers may receive notifications regarding the status of their order.

5. Delivery Charges

Delivery charges may vary based on:

  • Distance between vendor and delivery location
  • Order value
  • Vendor policies
  • Promotional offers
  • Peak demand periods

Applicable delivery fees will be displayed before checkout.

6. Multiple Vendor Orders

If an order includes products from multiple vendors:

  • Deliveries may arrive separately.
  • Different delivery charges may apply.
  • Delivery times may vary for each vendor.

7. Customer Responsibilities

Customers are responsible for:

  • Providing accurate delivery information.
  • Ensuring someone is available to receive the order.
  • Providing a valid contact number for delivery coordination.

Incorrect or incomplete information may result in delivery delays or failed deliveries.

8. Failed Deliveries

A delivery may be considered unsuccessful if:

  • The customer is unavailable.
  • The delivery address is incorrect or incomplete.
  • The customer cannot be contacted.
  • Access to the delivery location is restricted.

In such cases, City Service reserves the right to cancel the order and apply charges where applicable.

9. Delivery of Medicines

Certain medicines and healthcare products may require:

  • A valid prescription
  • Identity verification
  • Compliance with applicable laws and regulations

City Service and participating pharmacies reserve the right to refuse delivery of restricted products where legal requirements are not met.

10. Order Tracking

Customers may track their orders through the City Service platform where tracking services are available.

Tracking information is provided for convenience and may occasionally experience delays or inaccuracies.

11. Delays Beyond Our Control

Delivery delays may occur due to circumstances beyond our reasonable control, including but not limited to:

  • Severe weather conditions
  • Natural disasters
  • Government restrictions
  • Strikes or public disturbances
  • Technical outages
  • Transportation disruptions

City Service shall not be held liable for delays resulting from such events.

12. Damaged or Incorrect Deliveries

If you receive:

  • Damaged products
  • Incorrect products
  • Missing items

Please contact our support team within 24 hours of delivery.

Photographic evidence may be requested to facilitate investigation and resolution.

13. Contact Us

For questions regarding shipping, delivery, or order status, please contact:

City Service

Phone: +91 83741 47264
Email: contact@city-service.in

We are committed to providing a fast, reliable, and customer-friendly delivery experience through our network of trusted local vendors and delivery partners.